Help Center

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.

 Contact Us About us

Shopping Information

How long does order processing take?

How long does shipping take?

Do you offer free shipping?

Do you ship internationally?

How can I track my shipment?

Payment Information

What payment methods do you accept?

Is my payment information secure?

Order & Returns

What is your exchange policy?

Can I return a customized product?

Who pays for return shipping?

What should I do if I receive a damaged or wrong item?

Ordering from Pear Jewels

How do I place an order?

Can I cancel my order after placing it?

How can I check my order status?

Do I receive an order confirmation?

Can I change my shipping address after placing an order?

Product FAQs

Are your products made from genuine materials?

Will the product look exactly like the photos?

Do your products come with a warranty?